Refund policy

At Zer-e-Libaas, we carefully inspect and pack every order before dispatch. We want our customers to have a clear and reliable shopping experience. Please read our Return & Refund Policy carefully before placing your order.

1. General Policy

Zer-e-Libaas does not offer exchanges.

We do not accept returns or provide refunds for change of mind, wrong size selection, color preference, design preference, or personal preference.

However, a refund may be provided in cases where the customer receives a damaged, defective, incorrect, or materially different item, subject to verification.

2. Exchange Policy

We do not offer exchanges.

Items cannot be exchanged for another size, color, design, or different product.

Please carefully check the product details and size information before placing your order.

3. Eligible Refund Cases

A refund may be considered if:

• You received a damaged item.
• You received a defective item.
• You received an incorrect item.
• An item is missing from your order.
• The item received is materially different from the item ordered.

All refund requests are subject to verification and approval by Zer-e-Libaas.

4. Time Limit for Reporting an Issue

If there is a problem with your order, please contact us within 3 days of delivery.

After this period, refund requests may not be accepted.

To help us review your claim, please provide:

• Order number
• Full name
• Contact number
• Clear pictures of the item
• Video of the item or issue, if required
• A short explanation of the problem

5. Return of the Item

For an approved refund, the customer will need to return the item to Zer-e-Libaas before the refund is processed.

Please do not send any item back without contacting us first and receiving return instructions.

Once the returned item is received, it will be inspected to verify the reported issue.

6. Return Shipping Charges

If the item is verified to be damaged, defective, incorrect, or sent incorrectly due to an error on our part, the return shipping cost will be the responsibility of Zer-e-Libaas.

We may arrange the return through a courier service or provide instructions regarding the return shipping, depending on the situation.

If a return is requested for a reason that is not covered by this policy, the applicable shipping charges will be the customer's responsibility.

7. Hygiene & Intimate Wear

Because Zer-e-Libaas sells women's undergarments and intimate wear, products cannot be returned or refunded due to:

• Change of mind
• Wrong size selection
• Personal preference
• Color preference
• Design preference

However, if an intimate-wear product is received damaged, defective, or incorrect, the customer may contact us within 3 days for review. If the claim is verified and approved, the item must be returned before the refund is processed.

8. Change of Mind

We do not accept returns or provide refunds if you:

• Change your mind
• Order the wrong size
• Do not like the color
• Do not like the design
• No longer want the product
• Order by mistake

Please make sure you have selected the correct product and size before placing your order.

9. Order Cancellation

Cancellation requests may be accepted before the order is processed or dispatched.

Once an order has been dispatched, cancellation may not be possible.

Please contact us as soon as possible if you need to request a cancellation.

10. Refund Processing

Once an approved returned item is received and inspected, the refund will be processed through the applicable payment method.

Refund processing time may vary depending on the payment method or financial institution.

Zer-e-Libaas will inform the customer once the refund has been initiated.

11. Shipping Charges on Approved Refunds

For a verified issue caused by Zer-e-Libaas, such as a wrong, defective, or damaged item, the applicable return shipping cost will be covered by Zer-e-Libaas.

Original delivery charges may also be reviewed depending on the circumstances of the case.

12. Refund Approval

All refund requests are subject to inspection and approval.

Zer-e-Libaas reserves the right to decline a refund request if:

• The reported issue cannot be verified.
• The request is submitted after the allowed time period.
• The item has been used, washed, altered, or damaged after delivery.
• The issue is due to customer preference or incorrect selection.
• The item does not meet the conditions of this policy.

13. How to Request a Refund

To report an issue or request a refund, please contact us with:

Full Name:
Order Number:
Contact Number:
Reason for Refund:
Pictures/Video:

Email: zerelibaasshop@gmail.com
WhatsApp / Phone: +923235566691
Business Hours: Monday to Saturday, 9:00 AM to 7:00 PM

14. Final Note

We aim to handle genuine refund requests fairly and responsibly while maintaining proper hygiene standards for our customers.