Shipping policy

At Zer-e-Libaas, we are committed to delivering your order safely, accurately, and on time across Pakistan. Please read our shipping policy carefully before placing your order.

1. Shipping Coverage
We currently deliver nationwide across Pakistan.
International shipping is not available at this time.

2. Order Processing
All orders are processed after order confirmation.
Orders placed from Monday to Saturday are processed within 1 to 2 working days.
Orders placed on Sunday or public holidays will be processed on the next working day.
During sales, promotions, or high order volume, processing may take longer.
Orders may be dispatched after successful verification, where required.

3. Delivery Time
Standard delivery time is 3 to 7 working days after order confirmation.
Delivery times may vary depending on your city, area, and courier availability.
Remote areas may require additional delivery time.
Delays may occur during sales, holidays, or peak periods.
All delivery timelines are estimates and may be affected by weather, courier delays, or unforeseen circumstances.

4. Shipping Charges
Shipping charges, if applicable, will be shown at checkout.
Free shipping offers apply according to their stated terms.
Shipping promotions may be changed or withdrawn without prior notice.

5. Cash on Delivery (COD) & Prepaid Orders
We offer Cash on Delivery (COD) and online payment options where available.
COD orders may require verification through phone call, SMS, or WhatsApp.
Unverified COD orders may be cancelled.
Prepaid orders are processed after payment verification.
Orders may be delayed or cancelled due to payment failure, verification issues, or other necessary checks.

6. Shipping Address & Contact Details
Customers are responsible for providing accurate and complete delivery information.
Zer-e-Libaas is not responsible for delays caused by incorrect or incomplete information.
Address changes may not be possible after an order has entered processing.
Please contact us as soon as possible if you need to change your delivery information.

7. Delivery Attempts & Failed Deliveries
Please remain available on your provided phone number for delivery coordination.
Delivery may fail due to an unavailable customer, incorrect address, or inability to contact the customer.
Re-dispatch may involve additional shipping charges.
Repeated failed deliveries may result in restrictions on future COD orders.

8. Order Tracking
Tracking information may be shared through Email, SMS, or WhatsApp, depending on the available service.
Tracking usually becomes active after the order is handed over to the courier.
Please check your spam or junk folder if tracking information is sent by email.
Contact our support team if your tracking information is delayed.

9. Courier Partners
We use third-party courier services based on your location and service availability.

10. Multiple Parcels
An order may occasionally be shipped in multiple parcels.
If your items arrive separately, please allow additional time for the remaining items to be delivered.

11. Order Cancellation or Modification
Order cancellation or modification may be possible only before the order enters processing or is dispatched.
Changes may not be possible after dispatch.

An order may be cancelled due to:

• Stock unavailability
• Pricing or listing errors
• Payment issues
• Suspicious or fraudulent activity
• Verification failure
• Non-serviceable delivery areas

Refunds for eligible prepaid orders will be handled according to our Return & Refund Policy.

12. Delivery Delays
Delivery delays may occur due to:

• Courier issues
• Weather conditions
• Public holidays
• Strikes or disruptions
• Remote locations
• Verification delays
• Other unforeseen circumstances

Zer-e-Libaas is not responsible for delays caused by circumstances outside our reasonable control.

13. Customer Support
Email: zerelibaasshop@gmail.com
WhatsApp / Phone: +923235566691
Business Hours: Monday to Saturday, 9:00 AM to 7:00 PM

14. Final Note
By placing an order with Zer-e-Libaas, you agree to this Shipping Policy.
We aim to provide our customers with a clear, fair, and reliable shipping experience.